Who Is an Ideal Business Coach?

Business Coach


A business coach brings benefits for entrepreneurs who need expert advice or support. Coaches usually are experienced entrepreneurs who decide to help other business owners reach their goals using their talents. An ideal business coach should have the following qualities:

  • Experience

For any job, the experience is preferred quality. Hiring someone experienced has many merits. An experienced coach will be truly paid their dues and can speak to their real-life experiences and will also have failed and succeeded. Their insight will help you avoid making mistakes and increase your chance of success.

  • Ethical values

Coaches need to have professional ethics and values. The most important ones are honesty, empathy, compassion, respect and responsibility. These are required for understanding clients and help them brainstorm ideas for the smooth run of their organisation.

  • Accountable

A successful business coach must ensure that your client is working out the plan efficiently and not allow them to slack. Also should hold the client accountable when they aren’t following the plan.

  • Attitude

Coaches should be passionate about business and have a positive attitude. Besides, they must be patient but also persistent and determined.

  • Accessible

They must be accessible to their clients. Coaching isn’t a pre-defined model that suits all organisations. They must be willing to work with their clients in a way that motivates them to be the best. It’s important to understand the big picture before you make any coaching plans.

Qualifications required for a business coach:

A coach should ideally be from a business background who has done administration, management and leadership diploma. Employers always look for someone who is professionally certified by credible institutions. Chartered Management Institute (CMI) provides coaching courses such as level 5 and level 7, which are highly recognised in the UK.

Get qualified

The initial step in becoming an acclaimed professional is to brush up your skills and learn the tricks of the trade. Studying at the School of Business London is the best way to get ahead of the pack when securing a flexible, and rewarding career.

6 Successful Ways to be a Great Mentor



Mentoring can help entrepreneurs in their aim of succeeding. It is not only for leaders but also for employees at any stage in their career. It assists them in developing valuable work, life and people skills, and can be just as transformative for the mentors themselves.
By connecting and training a mentee, mentors can unveil deeper insights on life and leadership by embracing the role. No doubt, it is an effective way for transformation career of mentees. Hence, mentorship is important for both mentors and mentees.

Who is a great mentor?

A great mentor not only provides guidance but focus on motivating and empowering the mentees to fulfil their career goals. For a successful mentoring, a mentor-mentee pairing needs work, commitment, and follow-through on both sides. It is essential to have a good mentoring relationship for its success. A mentor must be an expert in the industry. Additionally, it would be best if they have done mentoring courses such as CMI level 7 mentoring course.

How to be a great mentor?

Here are the successful ways to be a great mentor:

1. Be a strong communicator and effective listener
A mentor must be clear when communicating so that your mentee can understand and efficiently learn from you. Listening is the best method to understand your mentee. Be available to hear them out on any thoughts, concerns, or issues they may have. It helps them identify their best course of action. Level 5 coaching and mentoring courses enables you to enhance your skills as a mentor.

2. Share your experiences
Sharing your experiences enables mentees to learn from it. While sharing experiences, include both good and bad. That is, sharing failures and shortcomings will be a great asset to your mentee.

3. Encourage and empower mentees
Celebrating the attainment of mentee’s goals and milestones encourage them immensely. Empower them to face any difficult situations or to take effective decisions. By imparting invaluable knowledge and sharing your mistakes along with motivation, you can empower them.

4. Ask questions
Ask the right questions to employees to focus on the real issues. By asking pointed questions make them think comprehensively through a given situation. Asking questions can improve the knowledge of mentors. Continual learning is essential to be an effective mentor. Be alerted about trends, topics, and developments that impact you or your role, both now and in the future, is beneficial.

5. Provide constructive feedback only when necessary
Many people think mentorship is only about advising mentees. Don’t give your advice unless directly requested or if necessary, otherwise offer advice sparingly. Constructive criticism may not always produce desirable results. Provide useful, honest guidance while ensuring that your mentee takes the reins tactfully.

6. Offer objectivity
As mentorship involves unattachment, unlike friendship, there will be space to think with clarity and not based on emotions. As a result, you can provide an objective perspective on your mentee’s issues because their issues are not your own.

Get Qualified

Excited to know more about mentoring courses? Join the School of Business London and grow. For further details contact us at [email protected].

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Is Hiring Business Coach Useful for Organisation?

Business coach


An entrepreneur steers his or her business through various hurdles and obstacles in the way. In this journey, you may need expert advice and support to lead your organisation into its full potential. Hiring a business coach can speed up the process by identifying areas for improvement and offering guidance in your areas of weakness.

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How to Become a Customer Service Manager?

Customer Service Manager

level 7 strategic management and leadership


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level 7 strategic management and leadership


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level 7 strategic management and leadership


Estimated salary


Customer service managers are in charge of a team of customer service representatives. They also interview and hire their team, set rules and expectations, follow company guidelines for dealing with customers and resolve problems between colleagues or clients as they arise.

What are the skills required?

The essential skills are:


A strong communicator must listen effectively to find the root cause of problems and communicate clearly and in a friendly manner to solve the issue and keep the customer satisfied. Managers also need to convey information to employees.


They are required to motivate the team, work with them to make sure they abide by all company policies and procedures.


They must be able to shape and direct the operations of an organisation by managing staffs, business plans and implement strategies.


Patience is the crucial skill required for a customer service manager. When communicating with clients, colleagues or executives, they must listen carefully and respond politely in case of clients.


They need to identify the underlying cause of client issues and solve them efficiently. They need to understand issues, consider potential options, compare risks and present solutions that satisfy everyone involved.

Get the right qualifications

Certifications or diplomas in management and leadership and coaching and mentoring would be advantageous for a customer service manager. CMI provides suitable programs for polishing your skills and for career recognition. CMI level-7 strategic management and leadership program is suitable as it emphasises on developing the necessary leadership and management qualities. Undergoing CMI level-7 coaching and mentoring courses assists at managing people and processes all the while displaying excellent vital business skills.

Want to learn?

Learn a variety of skills in business management to become a customer service manager. To acquire the knowledge and skills in business management, and to expertise in customer service, send an email to [email protected] or dial +44 20 3637 8765, don’t hesitate to contact us.

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