Who Is an Ideal Business Coach?

Business Coach


A business coach brings benefits for entrepreneurs who need expert advice or support. Coaches usually are experienced entrepreneurs who decide to help other business owners reach their goals using their talents. An ideal business coach should have the following qualities:

  • Experience

For any job, the experience is preferred quality. Hiring someone experienced has many merits. An experienced coach will be truly paid their dues and can speak to their real-life experiences and will also have failed and succeeded. Their insight will help you avoid making mistakes and increase your chance of success.

  • Ethical values

Coaches need to have professional ethics and values. The most important ones are honesty, empathy, compassion, respect and responsibility. These are required for understanding clients and help them brainstorm ideas for the smooth run of their organisation.

  • Accountable

A successful business coach must ensure that your client is working out the plan efficiently and not allow them to slack. Also should hold the client accountable when they aren’t following the plan.

  • Attitude

Coaches should be passionate about business and have a positive attitude. Besides, they must be patient but also persistent and determined.

  • Accessible

They must be accessible to their clients. Coaching isn’t a pre-defined model that suits all organisations. They must be willing to work with their clients in a way that motivates them to be the best. It’s important to understand the big picture before you make any coaching plans.

Qualifications required for a business coach:

A coach should ideally be from a business background who has done administration, management and leadership diploma. Employers always look for someone who is professionally certified by credible institutions. Chartered Management Institute (CMI) provides coaching courses such as level 5 and level 7, which are highly recognised in the UK.

Get qualified

The initial step in becoming an acclaimed professional is to brush up your skills and learn the tricks of the trade. Studying at the School of Business London is the best way to get ahead of the pack when securing a flexible, and rewarding career.

6 Successful Ways to be a Great Mentor



Mentoring can help entrepreneurs in their aim of succeeding. It is not only for leaders but also for employees at any stage in their career. It assists them in developing valuable work, life and people skills, and can be just as transformative for the mentors themselves.
By connecting and training a mentee, mentors can unveil deeper insights on life and leadership by embracing the role. No doubt, it is an effective way for transformation career of mentees. Hence, mentorship is important for both mentors and mentees.

Who is a great mentor?

A great mentor not only provides guidance but focus on motivating and empowering the mentees to fulfil their career goals. For a successful mentoring, a mentor-mentee pairing needs work, commitment, and follow-through on both sides. It is essential to have a good mentoring relationship for its success. A mentor must be an expert in the industry. Additionally, it would be best if they have done mentoring courses such as CMI level 7 mentoring course.

How to be a great mentor?

Here are the successful ways to be a great mentor:

1. Be a strong communicator and effective listener
A mentor must be clear when communicating so that your mentee can understand and efficiently learn from you. Listening is the best method to understand your mentee. Be available to hear them out on any thoughts, concerns, or issues they may have. It helps them identify their best course of action. Level 5 coaching and mentoring courses enables you to enhance your skills as a mentor.

2. Share your experiences
Sharing your experiences enables mentees to learn from it. While sharing experiences, include both good and bad. That is, sharing failures and shortcomings will be a great asset to your mentee.

3. Encourage and empower mentees
Celebrating the attainment of mentee’s goals and milestones encourage them immensely. Empower them to face any difficult situations or to take effective decisions. By imparting invaluable knowledge and sharing your mistakes along with motivation, you can empower them.

4. Ask questions
Ask the right questions to employees to focus on the real issues. By asking pointed questions make them think comprehensively through a given situation. Asking questions can improve the knowledge of mentors. Continual learning is essential to be an effective mentor. Be alerted about trends, topics, and developments that impact you or your role, both now and in the future, is beneficial.

5. Provide constructive feedback only when necessary
Many people think mentorship is only about advising mentees. Don’t give your advice unless directly requested or if necessary, otherwise offer advice sparingly. Constructive criticism may not always produce desirable results. Provide useful, honest guidance while ensuring that your mentee takes the reins tactfully.

6. Offer objectivity
As mentorship involves unattachment, unlike friendship, there will be space to think with clarity and not based on emotions. As a result, you can provide an objective perspective on your mentee’s issues because their issues are not your own.

Get Qualified

Excited to know more about mentoring courses? Join the School of Business London and grow. For further details contact us at [email protected].

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Is Hiring Business Coach Useful for Organisation?

Business coach


An entrepreneur steers his or her business through various hurdles and obstacles in the way. In this journey, you may need expert advice and support to lead your organisation into its full potential. Hiring a business coach can speed up the process by identifying areas for improvement and offering guidance in your areas of weakness.

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How to Become a Customer Service Manager?

Customer Service Manager

level 7 strategic management and leadership


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level 7 strategic management and leadership


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Customer service managers are in charge of a team of customer service representatives. They also interview and hire their team, set rules and expectations, follow company guidelines for dealing with customers and resolve problems between colleagues or clients as they arise.

What are the skills required?

The essential skills are:


A strong communicator must listen effectively to find the root cause of problems and communicate clearly and in a friendly manner to solve the issue and keep the customer satisfied. Managers also need to convey information to employees.


They are required to motivate the team, work with them to make sure they abide by all company policies and procedures.


They must be able to shape and direct the operations of an organisation by managing staffs, business plans and implement strategies.


Patience is the crucial skill required for a customer service manager. When communicating with clients, colleagues or executives, they must listen carefully and respond politely in case of clients.


They need to identify the underlying cause of client issues and solve them efficiently. They need to understand issues, consider potential options, compare risks and present solutions that satisfy everyone involved.

Get the right qualifications

Certifications or diplomas in management and leadership and coaching and mentoring would be advantageous for a customer service manager. CMI provides suitable programs for polishing your skills and for career recognition. CMI level-7 strategic management and leadership program is suitable as it emphasises on developing the necessary leadership and management qualities. Undergoing CMI level-7 coaching and mentoring courses assists at managing people and processes all the while displaying excellent vital business skills.

Want to learn?

Learn a variety of skills in business management to become a customer service manager. To acquire the knowledge and skills in business management, and to expertise in customer service, send an email to [email protected] or dial +44 20 3637 8765, don’t hesitate to contact us.

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Ten Common Myths about Mentoring

Myths about mentoring


At different stages of your career, you may need advice or mentoring to navigate the career path and transitions in the business environment. There are several misconceptions regarding mentoring, and most of them are false. We are going to look into the ten common myths, which are:

1.Mentors must be older than mentees

Generally, people think that a mentor must be older than employees, but it is not necessary. A mentor can be someone of your age or younger than you what matters is their knowledge.

2. It is one-sided

There is no norm that one can either be a mentor or a mentee. You can be a mentor can be mentee simultaneously, and vice versa.

3. It is time-consuming

Most people think that mentorship requires too much time as it is during work hours. In reality, mentorship can take on many different forms, and you can mould it to fit with any of your life’s demands.

4. Mentees can only benefit from this process

An effective mentorship benefits not only the mentees but also mentors. It is a give and takes policy where both parties can ask and learn.

5. It stops once goals attained

The mentor and the mentee determine the duration of a mentoring relationship. It is useful to have a timeframe, to begin with, to establish goals. Once goals reached, you don’t have to stop it; you may revalue it or reconsider a fresh set of goals.

6. Mentee need only one mentor

Having mentors in different areas of expertise is handy as you will get fresh perspectives on each area.

7. Mentors must be an expert in your industry

Mentors must have experience and knowledge that is helpful for another person. They do not need to be experts; in fact, they must accept the fact that they do not have all the answers. Through training programs mentoring skills can be learned. CMI’s Level 5 qualification in Management Coaching and Mentoring and level 7 in Leadership Coaching and Mentoring are perfect courses to acquire the relevant skills.

8. It is for unsuccessful employees

It is a way to enhance skills, and improving skills is not only for unsuccessful employees. Developing new or existing abilities is for everyone from high-performing to low-performing employees.

9. Matches need to be perfect for effective mentorship

 There is a common belief that successful mentorship can take place just by matching an experienced adult with a novice. Successful mentorship only requires effective communication and a strong relationship between both mentor and mentee.

10. It has to be on a face-to-face basis

In today’s high-tech era, there is no compulsion that mentoring has to be face-to-face. It can be via emails, calls or even text messages.

Mentorship can transform lives, but to do that effectively, we have to overcome the myths we have believed about what mentorship is or how should it be.

Get Qualified

If you need help with choosing the right program to accelerate your career growth, you can talk to our career guidance team here at [email protected]  or call us at +44 20 3637 8765.

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Why Should Organisations Invest in Mentoring?

Senior manager mentoring employees


We know that mentoring assist employees in performing better and efficiently. It also gives them personal development and satisfaction. Mentoring is no doubt beneficial to employees but is it healthful for the organisation? If yes, what are the gains and why should a company invest in it?

The benefits of mentoring for an organisation are:

  • Enhances employment growth and engagement
    It benefits companies through better educated, trained and engaged employees. Mentors can help learn specific job skills or by preventing missteps by sharing lessons learned. It also boosts employee engagement in an organisation.
  • Improve staff morale, performance and motivation
    Providing clear guidance and constant support by mentors can improve staff morale, performance and also motivate them.
  • Increase diversity
    It helps to increase gender and ethnic diversity within many organisations.
  • Better employee satisfaction
    Studies have shown that those with mentors had significantly higher job satisfaction than those without mentors. Happier employees are suitable for companies in a multitude of ways, including higher productivity.
  • Less turnover       
    Assigning a mentor sends a clear message that the company cares about the career potential of the employee and is willing to invest time and resources to help. It can result in employee loyalty and increased productivity.
  • Saves time
    A boss may not have enough time for guiding junior staffs. Mentors can devote more time to the mentee and can act like a friend instead of a boss, which avoids sending mixed signals to an employee about her performance or job prospects.
  • Sharing Knowledge
    A practical and cost-effective way for senior employees to pass on knowledge of the industry and organisation to junior staff.
  • Change management
    Mentors can assist a company manage change can by showing employees how to adjust to new roles, leaders or expectations.
  • Boosts leadership and coaching skills in managers
    By acting as mentors, senior managers acquire experience as a subject expert and leader, exposure to fresh perspectives and new ideas. It also allows reflecting on their own goals and broadening professional development record.
  • Career growth 
    It supports by growing employees into more senior positions, thereby reducing hiring and turnover costs and keep employees continually striving to be the best that they can be.

Mentoring has an overall impact on enhancing staff productivity and engagement within the company. Senior or experienced managers will be good mentors as they have necessary experiences and capabilities. Attaining knowledge in mentoring can be accomplished by undertaking online training programs. The best course available is Level 7 in Leadership Coaching and Mentoring, which helps in acquiring desirable skills. Senior managers with polished experience and knowledge could mentor effectively, leading the organisation to success. Hence, investing in mentoring is profitable for organisations.

Get qualified
The individuals who look forward to learning more about mentoring courses could opt for support from online service providers. School of Business London is a revered service provider that caters to the needs of the connoisseurs. The services could be accessed through [email protected].

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