Terms And Conditions

ACCEPTANCE

This agreement contains terms that are specific to students on Academic courses undertaken at our institution and includes general terms also applicable to all students of School of Business London. If you do not fully understand any part of this agreement or are uncertain as to your rights under it, please contact us for assistance. In order to ensure that your query is dealt with efficiently, please contact the admissions department.

School of Business London (www.sbusinesslondon.ac.uk) to you subject to the terms and conditions prescribed here. Do not access or use this site, if you do not agree with any of the terms and conditions. Apart from Consumer Contracts 2013 (Information, Cancellation, and Additional Charges Regulations) or other legislation, no other representation can be made. Your use of this site shall be deemed to be your agreement to accept the terms provided here. You must read the terms and conditions before entering upon a transaction. and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. The Credentials offered by School of Business London are approved in the UK only. Neither we nor the awarding bodies accept any responsibility for approval of qualification outside the UK including, embassies, governments for immigration purposes or Universities for admission purposes. By registering with School of Business London, you represent that you are of legal age to form a binding contract. Further, you confirm that the information you provide is accurate, current and complete information about yourself wherever required in the application form. You agree to update your information if any of your information changes in the future. If we find that your information given is not accurate, complete, or up-to-date your account may be terminated or suspended.

AFFILIATION

We deliver Diploma Programs as an accredited centre of the awarding bodies. We provide the Top-Up Degree courses by partnering with the organisations who have a partnership with the relevant Universities. We have a partnership agreement with ISD Global Business School (IGBS), a study centre of University of the West of Scotland for promoting their programs. The courses awarded by the University of the West of Scotland are delivered by IGBS. We are a Local Access Point of LSM Education (previously known as London School of Marketing) an associate college of Anglia Ruskin University. LSM Education delivers various Top Up programs awarded by the Anglia Ruskin University. We do not hold any direct partnership with the University of the West of Scotland and Anglia Ruskin University. We also have an Articulation Agreement with Charisma University located in Turks and Caicos’. We offer the programs awarded by OUS- Open University of Switzerland in partnership with EBMA a UK awarding body. By enrolling with us and you are subject to the terms and conditions, including the regulations, disciplinary procedure, and the prospectus, of the relevant university or awarding body.

DEGREE PROGRAMS

You agree to accept that School of Business London provide Top-Up Degree courses by partnering with the organisations who have a partnership with the relevant University and none of the degree qualifications are taught or delivered by School of Business London. School of Business London merely facilitate the learners to enrol with the university upon the completion of the relevant diploma which leads to the Top Up degree. You agree and aware that School of Business London may collect Top Up degree fees along with the associated diploma course fee, and the collected fees for the Top Up program will be paid to the University on behalf of you at the time of the relevant Top Up Degree enrolment. Enrolling to a Top Up Degree is subject to the successful completion of the diploma course which leads to the relevant Top Up Degree. You further accept that if you fail to accomplish the diploma program successfully and unable to enrol for the associated degree Top-Up, you will not be given any refund. You will be given refund in such cases; the Top Course is withdrawn by the University or no more available. Refund will be only given after deducting the Diploma fees, an administration fees £300 and any outstanding assessments resit/resubmission fees. However, in the case of bankruptcy, liquidation or closure of any of our partnering organisations who delivers the Top Up degree programs, we cannot guarantee any refund but we will endeavour to resolve the issues as best as we can. If you are terminated from the Top Up Degree program due to any late fees payment, you will not be offered any refund. By enrolling with us you are subject to the terms and conditions, including the regulations, disciplinary procedure, and the prospectus, of the relevant university or awarding body.

ENROLLMENT

By accepting the agreement, you state that the knowledge of the English language is sufficient to complete the course. A confirmation mail will be received on your enrolment. You can also contact the Registry Department to confirm the enrolment status with the awarding body. If you have any sponsor to pay fees, or you have not met the entry requirements, or if your payment is not completed as contract; you will receive a "conditional offer letter", and your enrolment will not be processed and you will not receive the welcome mail until you meet to settle the conditions in the letter. You are requested to update any changes you make in your profile (name, address, contact number or e-mail address) not later than five days after registration.

FEES

Course and registration fees must be paid in UK £ Sterling by Bankers draft, bank transfer, PayPal, debit card and credit card. If payment is made in a currency other than sterling, you agree to cover the bank charges incurred by School of Business London to receive and exchange the payment.

Course and registration fees are including the registration in the relevant awarding body or university, the examination/assignment and other fees charged by it, but exclusive of resubmission, resit, postage, or deferral fees, and any additional costs (e.g. accommodation) which you may incur whilst a student of ours.

Any reduction in course fee is not allowed for the late enrolment of the student, and the student will be required to pay an additional late enrolment fee. For any outstanding fees, students are responsible for interests and penalties if the sponsor fails to pay the fees on time.

Please see the ‘fees’ section of our website for details of the amounts payable for your course and registration fees.

Please be warned that you must pay any charges incurred by our bank or the bank of the sender of your fees.

LATE/ NON-PAYMENT OF COURSE FEES

If you have not entered School of business London for a payment plan, your full course fees and registration fees must be paid completely. Late payments, dishonoured cheques or cancelled standing orders will incur a £100 administration charge. Besides, you will be required to pay interest of 8% p/a on overdue amounts, accruing daily from the initial due date.

If your fees are not paid, or you miss a payment plan, you may be expelled without a refund, or withhold documents such as certificates, transcripts, or student ID cards, if at any time, you have a balance of fees (including postage, resit, resubmission, or deferral fees) outstanding.

If you have been enrolled for a Top up program and delayed your fees payment you will be incurred a significant late payment charge or you may be even terminated from the program without any refund. In some cases if there is an outstanding payment your assignments submission will not be accepted and marked as non-submission, you will need to pay both late payment charge and resubmission fees to resolve the issues.

We reserve the right to take legal action against you and/or your sponsor if all or part of your fees are outstanding and/or refer the matter to a third-party debt recovery agency.

COURSE ATTENDANCE, CHANGES AND DEFERRALS

All classes or webinars are required to attend by the students is a mandatory and must complete the assignments. You are requested not to purchase “model answers”, or any form of assignment writing or extra study services or materials (If intended for any submission) from any but SBL’s authorized “white-list” providers. You cannot change the course or module once we register you with the awarding body. If you make any changes to your enrolment, like a change in course or mode of study; you must pay £250 as admin and re-registration fee to do so except in fully evidenced extenuating circumstances. For non-extenuating deferrals (change of intake or assessment submission date) you must re-register with both School of Business of London and the awarding body. (Fees to be confirmed). You can postpone an assessment or change the intake if the awarding body accepts the deferral under its regulations or by-laws. In any case, you can only defer once.

LEARNING PLATFORM

Once you have been accepted onto the course you applied, you will receive a password providing you with access to your personalised Learning Platform for the duration of your course. Your learning portal is equipped with learning resources such as Pathway materials, Lecture notes, assignment brief, policies and procedures and online tutor support services. Please note that we give no warranties or assurances as to quality or suitability of the contents of your Learning Platform.

REFUNDS

Please read this section very carefully. School of Business London has a ‘no refunds' policy which emphasises that we do not give refunds other than in the circumstances provided below. By signing the application form, you agree to the following terms and conditions as far as fees are concerned. School of Business London will consider refunds if one or more of the following circumstances exist.

  • The College terminates/cancel a course which has already started
  • The College is not able to provide an advertised course
  • The College recommends student transfer to a course with a lower fee
  • The College has overcharged a student or assessed their fees incorrectly
  • You notify the College, in writing, you are withdrawing at least 7 days before the course starts.

If after enrolment you decide to withdraw from your course for any other reason you will not get a refund. If you have opted monthly instalments plan, then you must pay all unpaid instalments immediately.

Request for a refund can only be considered if we received on a correctly completed form which is available upon request.

Student will receive a full refund if the college terminates a course which has already started; however, all other refunds and credit notes will be subject to deductions for classes already attended, awarding body fees paid by the college on behalf of the student, assignment / examination fees where the college already registered your entry, unpaid fees in respect of other programs and an administration fees of £100.

You further accept that if you fail to accomplish the diploma program successfully and unable to enrol for the associated degree Top-Up, you will not be given any refund. You will be given refund in such cases; the Top Course is withdrawn by the University or no more available. Refund will be only given after deducting the Diploma fees, an administration fees £300 and any outstanding assessments resit/resubmission fees. However, in the case of bankruptcy, liquidation or closure of any of our partnering institutions who delivers the Top Up degree programs, we cannot guarantee any refund but we will endeavour to resolve the issues as best as we can. If you are terminated from the Top Up Degree program due to any late fees payment, you will not be offered any refund. By enrolling with us you are subject to the terms and conditions, including the regulations, disciplinary procedure, and the prospectus, of the relevant university or awarding body.

We provide both accredited and non-accredited programs. The accredited programs are awarded by recognised awarding bodies and universities. We take no responsibility in the event if the awarding body or university loss its recognition/status from the relevant authority and no refunds will be given to you in such cases.

DATA PROTECTION

1.What information do we collect about you?

We collect information about you when you order a copy of one of our prospectuses or register to attend an event such as an open day or taster session, or register your interest in one of our courses or apply for one of our courses. We collect information such as your name, date of birth, e-mail and postal address, event or course of interest in order to fulfil your request and, if consent is given, to send you further relevant information about the college, courses you’re interested in, accommodation or events relevant to your course of interest.

2.How will your information be used?

The information you provide will be used to supply the information requested and, if you consent, send you further printed materials or electronic communications about the School of Business London, the programmes we offer and our services, such as student support, course information, Promotions and scholarships. We may also contact you to conduct market research and quality assurance checks, for example we may ask you about your satisfaction with the information we provide and your experience of the admission process. We will not sell your data to third parties. We will also use the information you provide to evaluate the impact of our activities and track your progression through education if you have given us your consent.

3.What is our lawful basis for processing your personal data?

Prior to application, we will process your data on the basis that you have given us consent to do so. Once you have applied to study at the college it has a legitimate interest to tell you about the college, its courses and other information you will need to make an informed decision about whether to attend the college. We also have a legal requirement to report back to the government based on a legitimate interest to widen participation for underrepresented groups in higher education.

4.Special Category Data

In some of our activities, for example those related to widening participation to college from under- represented groups we need to collect data that is classified as special category (sensitive) personal data under data protection legislation, including details on ethnicity and race.

This is processed based on public task under Article 6 of the General Data Protection Regulation (GDPR) as this data is collected in the public interest of improving access to higher education and condition J of Article 9(2) of the GDPR which states: processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes to safeguard the fundamental rights and the interests of the data subject.

This data may also be shared with government bodies, or organisations working on behalf of the government for research and analysis purposes.

5.Who your personal information is shared with?

Your information will be processed by the college, awarding bodies working with the college for awarding the programs, and organisations working on its behalf (for example a company which posts letters on the college’s behalf) who have GDPR compliant processes in place. We will also share your information with any of our related partners, subsidiaries, subcontractors and employees who provide services to you.

We may also share your information with other organisations if we sell or buy any business or assets, if we or a substantial part of our company assets are acquired by another party, if we have to share your information to comply with legal or regulatory requirements or if we have to enforce Our Terms and Conditions or any other agreements.

6.Transfers to third countries and safeguards in place

We may transfer your information to process, or store it, outside the European Economic Area (“EEA”) in countries which do not have data protection laws as robust as those that are in place within the EEA. Please do not send us your information if you do not want it to be transferred or stored outside the EEA. By providing your information to us, you agree and consent to us transferring and storing it outside the EEA. Whenever data is transferred from one location to another it will always be in a secure, encrypted or password protected format.

7.How long will your information be held?

General information you provide to us will be held for two years. If, however, you become an applicant you will be subject to other notices that we will provide to you and your data will be held in line with the college’s retention schedule.

To evaluate the long-term impact of our widening participation activities, we will keep your data until five years after you have completed your program unless you tell us otherwise.

If you have given your consent and you wish to withdraw it, you can opt out at any point by contacting us directly at support@sbusinesslondon.ac.uk.

8. What are your Rights?

Under Data Protection Legislation you have the following rights:

  • To request access to, and copies of, the personal data that we hold about you;
  • To request that we cease processing your personal data;
  • To request that we do not send you any marketing communications;
  • To request us to correct the personal data we hold about you if it is incorrect;
  • To request that we erase your personal data;
  • To request that we restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal);
  • To receive from us the personal data you have provided to us, in a reasonable format specified by you, to another data controller
  • To object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights and freedoms.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

9.Security of your information

Your data will be held securely and all staff are required to comply with the colleges’ processes and procedures regarding data security. Whenever data is transferred from one location to another it will always be in a secure format.

Any requests or objections should be made in writing to the college’s Data Protection Officer, contact details are in Section 2 of this Privacy Notice.

10.Use of cookies

Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that organisation to recognise the user when you next visit.

The website (s) of School of Business London may employ cookies to help you personalise your online experience. It cannot be used to run programs or deliver viruses to your computer. By using cookies, we aim to save you time and let your browser know that you have come back to a specific page, and therefore the process of recording your personal information, delivery addresses, and so on are simplified.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to experience the interactive features of our websites you visit fully.

11. Identity and contact details of the Data Controller

The School of Business London is registered with the Information Commissioner’s Office as a Data Controller and is committed to protecting the rights of individuals in line with Data Protection legislation. A copy of this registration can be found here.

12.How to make a complaint

If you have queries, concerns or wish to raise a complaint regarding the way in which your personal data has been processed you should contact the Data Protection Officer in the first instance, using the contact details under Section 2 above.

Data Protection Officer

School of Business London, 35 New Broad Street, London, EC2M 1NH

United Kingdom, Email: jabir@sbusinesslondon.ac.uk

If you still remain dissatisfied, then you have the right to apply directly to the Information Commissioner’s Office (ICO) for a decision. The ICO can be contacted at:

Information Commissioner’s Office, Wycliffe House,

Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

This Privacy Notice may be updated from time to time to ensure continued compliance with Data Protection legislation and to reflect best practice.

COMPLAINTS POLICY & PROCEDURE

We strive to provide quality in all its activities. If a student feels dissatisfied with some aspect of their dealings with the Centre, it is important that you entitled to complain and to make their concerns known to our staff members.

This guide serves to advise you on the appropriate procedure and to inform you about the process. It is intended to guide situations in which a student (or a group of students) feels that the service that they have received from the Centre is unsatisfactory. Resolving small problems or areas of concern as they arise will often prevent escalation of the problem which could prove difficult to solve. Students are encouraged to raise any issues of dissatisfaction at an early stage so that they can be dealt with efficiently. A student will not be disadvantaged as a result of making a complaint or raising a matter of concern, provided that it is made in good faith.

  • No action may be taken in the case of complaints made anonymously.
  • If a group of learners wishes to make the same complaint, we will require one student to be nominated as a point of contact and representative for all. Please note that you must ensure that you follow the correct procedure, and fulfil the requirements yourself if you wish the complaint to be considered appropriate by the college.
  • Any vexatious or malicious complaints received will be subject to disciplinary action.

Special note: Academic Appeal Procedures

Complaints and appeals relating to Academic Appeals shall not at any stage be considered under this Complaints Procedure. The Complaints Procedure shall not apply to cases in which a student wishes to appeal against an academic decision; in such instances, the student should follow the Appeals Procedure.

Handling of complaints

The Centre aims to handle complaints in a way that:

  • is fair and efficient
  • treats complaints with appropriate seriousness, sympathy and confidentiality
  • facilitates early resolution
  • allows the Centre or a section to learn from the experience

Informal complaint

If possible, a complaint should initially be addressed to the member of staff who is most directly concerned with the issue. To make sure that the complaint is put at a mutually convenient time, the student should try to arrange an appointment with this person. The student should expect a response either immediately, or to be posted (using standard mail or e-mail as appropriate) within ten (10) working days if the matter has to be referred or if the person concerned is absent.

We will be happy to deal with complaints raised on an informal basis, but if you are not able to approach the person who is directly responsible, or if student considers that the matter has not been satisfactorily resolved, the student should raise their complaint with the Academic Coordinator or the Director, who will then refer the complaint for action as appropriate.

A student should expect a response within 5 working days of receipt of the complaint, although this may take longer if further investigation is required.

When a complaint has been satisfactorily resolved by these means, it is good practice for this to be confirmed and thereby recorded by a brief exchange of correspondence or emails between the complainant and the person who has addressed the complaint.

We may pursue an informal complaint of a severe nature through the formal route. Such a decision will not be taken lightly, and the student's wishes will be taken into consideration.

Formal Complaint

If your complaint cannot be solved informally, or if the matter is considered particularly serious, you will be asked to fill in and sign the Complaints form. The submission of a Complaints Form or letter, and its date of receipt will represent the commencement of consideration under the Formal Complaints Procedure.

Your submission will be referred by the Director, for consideration, to an appropriate member of staff in the Centre. This member of a team will be asked to investigate your complaint and to advise the Director accordingly in writing of their response and any action proposed. You will then be notified of this outcome in writing, and of any action, you should take in relation to it.

If it is felt that your grounds for pursuing the complaint are not justified, you will be advised why, and it will be confirmed that the Centre has completed its investigation of your complaint, has provided its final decision on it and does not intend to take the matter any further.

However, if your reasons for pursuing a complaint are justified, you will be invited to a meeting for an investigation of your complaint. You will be informed of the outcome in writing, indicating that the Centre has completed its investigation of your complaint, has provided its final decision on it and does not intend to take the matter any further.

Timescale

The Centre will make every endeavour to deal with your complaint quickly. If there is a delay because of the nature of your complaint, or due to staff availability, you will be kept informed of progress.

  • You should receive an acknowledgement of any written submission within 5 working days of its receipt, provided that you have followed the guidelines.
  • You will normally receive an initial written response to your written complaint within 10 days of its receipt, provided that you have followed the guidelines.
  • You will typically receive a final response to your complaint within 28 days from receipt of a formal submission, provided that you have followed the guidelines; but if your complaint is complex, this timescale may be extended

WHEN MAKING A COMPLAINT YOUR RESPONSIBILITIES ARE:

  • To state clearly the substance of your complaint;
  • To indicate as clearly as you can the remedy that you seek;
  • To follow the correct procedures as advised;
  • To provide written statements on request;
  • To attend any meeting about your complaint, when requested

If the learners remain dissatisfied what should be done?

School of Business London will make every endeavour to deal with your complaint quickly and efficiently. If the learners are dissatisfied with the internal complaints procedures of School of Business London, Learners have all the rights to contact the relevant awarding body (s) directly to resolve the issues effectively.

Any formal complaints must be addresses to The Academic Director
School of Business London
35 New Broad Street
London, EC2M 1NH

INTELLECTUAL PROPERTY

School of Business London grants you a personal, non-transferable and non-exclusive right to use its materials, contents and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software.

PUBLIC LIABILITY EXCLUSIONS

We exclude liability for accidental: injury to any person, loss or damage to material (including personal) property, obstruction, trespass, nuisance or interference with any right of way, light, air, water or easement happening in connection with School of Business London Ltd. We exclude liability for damage or distress by reason of inaccuracy of data, loss of data, destruction of data without our authority, or the disclosure of data or access having been obtained to data without our authority. We exclude liability for wrongful arrest, false imprisonment, malicious prosecution, and associated defamation of or assault on any person arising out of theft or suspicion of theft at the premises of School of Business London) and its Affiliated Partners. We cannot be held responsible for any delay or failure to comply with our obligations if such delay or failure arises from any because which is beyond our control. Examples of such causes include terrorist attacks and natural disasters.

Under this agreement, at any time, we shall be deemed to have waived neither our rights and remedies nor any default of yours. By the Contracts (Rights of Third Parties) Act 1999, no right/rights or remedy/remedies shall apply to any person who is not a party to this agreement.

If a court or competent authority deems any of these terms to be invalid, unlawful or unenforceable to any extent, such term/terms shall no longer form part of this agreement, though this will not affect the remaining conditions and you will continue to be bound by them.

To the best of our knowledge, all the information contained in this agreement is correct at the time of publication

JURISDICTION AND LITIGATION

This agreement is made subject to the laws of England and Wales. You agree that any dispute arising under a term of this agreement shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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35 New Broad Street
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